Refund and Cancellation Policy

1. Scope

This policy applies to paid FTH Maps platform subscriptions bought through the platform. Google Business Profile management services provided under a separate quotation are governed by their own agreement and quotation.

2. Trial

• The trial length is the one stated on the plan at sign-up; a plan may have no trial.

• No payment card is required for a trial, and nothing is charged when it ends.

• When a trial ends without a paid subscription, the account moves to the free plan and its data is kept.

3. Payment

• An invoice is issued for each subscription period, monthly or yearly, and paid through a secure MyFatoorah payment link. The platform does not store card details.

• Displayed prices include VAT, and VAT is shown on the invoice.

4. Cancellation

• A user with billing management permission in the workspace can cancel at any time from the billing page using "End at term".

• Cancellation takes effect at the end of the current paid period. Full access continues until that date, after which the account moves to the free plan.

• Cancellation carries no additional charge.

5. Refunds

• Monthly subscription: the amount paid for the current month is not refunded, and access continues to its end.

• Yearly subscription: the amount paid for the current year is not refunded, and access continues to the end of the full paid term, including the extra month granted with the yearly plan.

• Duplicate or incorrect charge: if the same invoice is paid twice, or an amount that does not match the invoice is charged, the difference is returned to the original payment method within 14 days of verification.

• Try before paying: subscriptions start with a free 7-day trial with limited features, which the subscriber may cancel at any time during it at no charge.

• Nothing above limits any right granted by the laws in force in the Kingdom of Saudi Arabia.

6. Non-payment

• If an invoice is overdue, an email reminder is sent 3, 10 and 21 days after the due date.

• Accounts are not suspended automatically. A responsible FTH staff member decides on suspension and records the reason.

• During suspension, sign-in, viewing and exporting data remain available; actions that write to Google stop.

• A suspension for non-payment is lifted on full payment.

7. Changing plan

• Upgrades and downgrades are made from within the platform or by contacting FTH. An upgrade takes effect once confirmed; a downgrade takes effect from the start of the next period.

8. Contact

For billing, cancellation or refund questions: legal@fth.marketing